How it Works



Within 24 hours of receiving your online order, our team will contact you by email to confirm its content and assist in case of any special requests or questions.

Once final confirmation and official Purchase Order was received from your side, a Proforma Invoice will be issued accordingly.



Payment should be done and confirmed within 7 days from receiving the Proforma Invoice. In case of an unaccepted delay, the order will be canceled without prior notice.

Following payment terms are accepted:
1) Full payment TT in advance
2) LC (Letter of credit) on sight from a qualified bank for an amount larger than 100.000$ and with all charges on the buyer
Any other payment term request will be evaluated and handled accordingly.



The delivery process will be initiated once the order and payment process has been confirmed and completed.

We will do our best to ship the goods to its place of destination without delays and at the earliest possible time.


All delivered products are with manufacturer materials, workmanship, and performance warranty as in according to the manufacturer datasheet and unless mentioned otherwise on our website or by our official sales representatives.

Any changes before or during the warranty period are subject only to the manufacturer's decision and responsibility.

All claims issues will be immediately forwarded to the designated manufacturer with the most support possible from our side. Nevertheless, we will not hold to account and be responsible for any problem that occurred in the product or caused by the product either if the manufacturer accepts or rejects the claim.


In case of receiving a different product than specified in the order and as long as it is appropriately stored, in its original packaging and was never opened or in use we will take back the product and provide a correct replacement accordingly, If for some reason we are unable to replace the product with the one specified in the order we will provide a refund in according to the order.

It is the buyer's responsibility to ensure the content of the product meets his requirements.

Suntiago's team is available to discuss the content of the products in more detail to help you make the right decision for purchase.

In the event you are dissatisfied with your order for any reason, please contact us to determine an acceptable solution.